Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 4-13 business days to be delivered once fulfilled. Fulfilment time ranges between 5-7 business days.
• International orders take 15-45 business days to be delivered once fulfilled. Fulfilment time ranges between 5-7 business days.
• Shipping time might vary depending on location, shipment method and other factors such as the Covid 19 Pandemic, natural disasters, etc.

Shipping cost:

• Orders over $100 will have free shipping.
• Orders under $100 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@adaynah.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5-7 business days.

Our support team is always happy to guide you at any step!

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied ,please email support@adaynah.com with the subject line "CANCEL". If the item has already shipped, you will have to advise that you would like to return the order as you needed to cancel prior, however products were already released. Please be advise that customer will be responsible for all return shipping costs and fee. All you need to do is send us an email with the subject line "CANCEL".